Calif. – After receiving complaints
from new iPad owners about dropped or weak Wi-Fi connections, Apple (NASD: AAPL) has
confirmed that an issue exists, but said the ultimate problem lies with users’ home
network settings. Some users reported that their iPads could not connect to a
Wi-Fi network, while others said that signal strength dropped off as they moved
physically further away from a router.
"Under certain conditions, iPad may
not automatically rejoin a known Wi-Fi network after restart or waking from
sleep," Apple wrote in a post on its support forums.
The company suggests
that users with Wi-Fi routers that are dual-band capable create separate Wi-Fi
network names to identify each band, and ensure that both networks use the same
If these fixes fail to solve the problem, Apple suggests that
users reset their iPad network settings.