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federal-trade-commission-ftc-logo copyResponding to the growing problem of “mobile cramming,” the Federal Trade Commission (FTC) on Monday called on mobile carriers to let consumers block third-party charges on their phone bills. Such a change, the agency said, would help put an end to the illegal practice, in which scammers place unauthorized charges on the mobile phone bills of unwitting consumers. Other recommendations include cracking down on deceptive advertising, marketing and opt-in processes; requiring express consent before charging consumers; clearly displaying third-party charges on bills; and creating an effective process for resolving disputes. “Mobile cramming is an issue that has affected millions of consumers, sticking them with charges they did not authorize, and the FTC has worked hard to combat it,” said Jessica Rich, director of the FTC’s Bureau of Consumer Protection. “The best practices recommended in our report… would give consumers needed protections to rein in the problems we have seen.” Read more.

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