Westlake Village, Calif. – For the fifth year in a row, U.S.
consumers said they are more satisfied with Apple’s (NASD: AAPL) iPhone than any other
competing smartphone, according to J.D. Power and Associates’ 2011 U.S.
Wireless Smartphone Customer Satisfaction Study.
Apple and its iPhone scored
795 out of a possible 1,000 points — down slightly since last year, when it scored 800 points.
Behind Apple, Motorola placed second with
763 of 100 points, followed by HTC with 762 points.
J.D. Power
also noted that the average price of a traditional mobile phone is $73 in 2011,
down from $81 in 2009.
Two-thirds of those surveyed say they have downloaded
games and social networking applications to their phones, while 54% have
downloaded travel or mapping applications, and 53% have downloaded
entertainment apps.
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