TechCrunch reports: “The demand for conversational AI — mostly chatbots — has arguably never been higher, riding the publicity wave of systems like OpenAI’s ChatGPT. Last year, Gartner predicted that one in 10 agent-customer exchanges will be automated by 2026, an increase from the estimated 1.6% of chats that were handed off to chatbots in 2022.”
Voiceflow, A Platform For Building Conversational AI Experiences, Raises $15M
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